Mug Personalisation Service (For 1 Mug)

We're currently dispatching orders 3 days a week on a Monday, Wednesday and Friday. You'll need to order by 1pm on these days for the order to go out on the same day. After 1pm, and your order will be sent out on the next dispatch day. You'll receive a dispatch confirmation as soon as it's on the way.

If you opt for our free Economy delivery service which is available on all orders being sent within the UK, your order will take around 3-4 days from dispatch to delivery, excluding Sundays.

If you choose to upgrade to a tracked postage option, our Economy Tracked usually takes 2-3 days and Standard Tracked takes 1-2 days. Our Economy Tracked service is also provided free of charge on orders over the value of £39.

Delivery days officially include Monday to Saturday (excluding Bank Holidays) but Royal Mail regularly deliver parcels on Sundays as well.

Absolutely! All you need to do is pop your gift recipient's name and address in the delivery details when you check out and we'll post your order directly to them.

We don't include any pricing info in our parcels, just a little finance-free packing slip and if you enter a gift message in the box provided on the basket, we'll hand-write it onto a little card and pop that in the parcel as well.

If you opt for our Economy delivery service and your order is under the value of £39.00, the tracking provided will display a confirmation on delivery (or details of how to collect or re-arrange delivery if you weren't available) but will not provide updates as the parcel travels through the postal network.

Our Economy Tracked (free for orders over the value of £39) and Standard Tracked delivery options will have end-to end tracking via the Royal Mail Track & Trace website as well as delivery notifications and in-transit options directly from Royal Mail.

We send all our UK orders with Royal Mail who will either leave a card or notify you by email if you're not available when they try to deliver or if a safe place cannot be located. Royal Mail also now frequently schedule redelivery for the next day without you having to do anything. You can use the tracking number on your dispatch confirmation email on the Royal Mail Track & Trace website to check the status of your delivery. Following a delivery attempt, you can either collect your order from the location stated on the card/email/tracking website or re-arrange delivery for a suitable day via the Track & Trace website if redelivery is not automatically booked.

We don't require a signature on orders under the value of £100 so your postman may opt to leave your parcel in a safe place at your address instead.

All our ceramic and enamel products are posted in recyclable cardboard boxes, sealed with paper tape, and protected using recycled tissue paper, paper wrap and biodegradable and compostable loose-fill made from potato starch from an annually renewable source.

Absolutely! We provide free returns on all UK orders so if you change your mind after purchase, please just let us know by email within 30 days of receipt to hello@joyceandjoan.co.uk and we'll send over a pre-paid returns label. Then simply post it back to us and we'll refund any returned items as soon as they arrive back with us.

Orders delivered outside the UK can also be returned using your own postage label.

If your item is faulty or damaged in any way, please let us know by email at hello@joyceandjoan.co.uk (including pictures if you can), and tell us whether you'd like a refund or an replacement. We don't usually need damaged or faulty items posting back but we'll let you know if we do.

Yes we do! 

Delivery options are based on the weight of your order and will be automatically calculated at the checkout. Delivery times vary but generally take 3-5 working days from the day of dispatch to addresses in the EU and 6-7 working days from the day of dispatch to the rest of the world although these times are not guaranteed and international shipping can sometimes take more time.

Duties and local taxes are not included in the checkout price and may be applied when your order arrives with customs in the destination country. If you are based in the EU and would prefer to pay local taxes at the time of ordering, please place your order through our eBay store.

We do! If you're an independent UK-based shop, please feel free to get in touch for more information.

We donate end of line stock and seconds to Barnardo's in line with the wishes of the real Joyce and Joan.

The easiest way to contact us is by email - you can reach us at hello@joyceandjoan.co.uk. We'll always try to get back to you as quickly as possible!